Payments
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Payment & vouchers/discounts
Which payment methods are available?
You can pay conveniently with PayPal, credit card, Klarna, Apple Pay, Google Pay or by bank transfer (prepayment).
Please note that paying by bank transfer can delay shipping, as your order is only sent once we have received the payment.
We also offer country-specific payment methods such as eps transfer (Austria), iDEAL (Netherlands) and Bancontact (Belgium).
What are the bank details for a bank transfer?
IC Music and Apparel GmbH
Postbank Leipzig
BIC: PBNKDEFFXXX
IBAN: DE53 8601 0090 0397 7059 04
Reference: your order number
How long does a bank transfer take?
For bank transfers, please allow bank processing times of 3 business days (Monday to Friday).
Can I change the payment method afterwards?
No, the payment method can unfortunately no longer be changed once the order has been completed.
In that case, please contact our customer service. We can cancel the order for you so you can place a new one with your preferred payment method.
When will I receive an invoice?
As soon as your order has been shipped, you will receive a shipping confirmation as well as a separate email with your invoice.
How do I redeem vouchers and discount codes?
Purchased and gift vouchers can only be redeemed at checkout – not in the shopping cart.
Enter your code in the "Discount code or gift card" field and confirm it via the "Apply" button. The amount will then automatically be deducted from your order. You can enter the code as soon as you reach the checkout (you don't yet need to have selected an address or payment method).
Promotional discount codes can also be redeemed at checkout. In addition, you can enter and apply them already in the shopping cart.
Can I combine multiple vouchers and discounts?
Purchased and gift vouchers can be combined with other vouchers as well as with discount codes.
Discount codes (e.g. from promotions or the newsletter), however, cannot be combined. Only one discount code can be redeemed per order.
Where can I buy gift vouchers?
You'll find our gift vouchers on our website: to the gift vouchers
Unfortunately, we can only offer gift vouchers on country pages with euro currency.
Why isn't my discount code working?
Discount codes come with varying redemption terms and are time-limited. They may have a minimum order value or be tied to other conditions. These conditions are explained in the email or on the page where you found the discount code.
In addition, discount codes can only be used once and become invalid as soon as the order is completed.
Didn't find the right answer? Just use our support form. Please allow a processing time of around one business day.